Patient’s rights and responsibility
| Right to Information |
To be informed about the names of the doctors, nurses and other healthcare team members involved in your care.
A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition.
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| Right to records and reports |
Every patient has a right to request for a copy of your medical records as per protocol.
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| Right to Emergency Medical Care |
Injured persons have a right to get Emergency Medical Care.
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| Right to informed consent |
Every patient has a right that informed consent must be sought prior to any potentially hazardous test/treatment (e.g. invasive investigation / surgery) which carries certain risks.
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| Right to confidentiality, human dignity and privacy |
Every patient has a right to full protection of privacy, dignity and confidentiality in care discussions, examinations, and treatments.
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| Right to second opinion |
Every patient has the right to seek a second opinion from an appropriate clinician of patients’ / caregivers’ choice.
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| Right to transparency in rates, and care according to prescribed rates wherever relevant |
Every patient has a right to receive information from the hospital regarding the expected cost of treatment and payment policies.
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| Right to nondiscrimination |
Every patient has a right to be treated with respect, consideration, compassion and dignity, regardless of your age, gender, race, origin, religion, sexual orientation or disabilities.
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| Right to safety and quality care according to standards |
Be treated in a safe and clean environment.
Be protected from physical abuse & neglect.
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| Right to choose alternative treatment options if available |
Patients and their caregivers have a right to choose between alternative treatment / management options, if these are available,
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| Right to proper referral and transfer, which is free from perverse commercial influences |
Every patient has a right to receive a complete explanation of the justification for the transfer, the alternative options for a transfer.
The patient and caregivers have the right to be informed by the hospital about any continuing healthcare requirements following discharge from the hospital.
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| Right to take discharge of patient, or receive body of deceased from hospital |
A patient has the right to take discharge and cannot be detained in a hospital, on procedural grounds such as dispute in payment of hospital charges.
Similarly, caretakers have the right to the dead body of a patient who had been treated in a hospital and the dead body
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| Right to Patient Education |
Patients have the right to receive education about major facts relevant to his/her condition and healthy living practices, their rights and responsibilities, officially supported health insurance schemes relevant to the patient
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| Right to be heard and seek redressal |
To express grievances regarding any violation of your rights, through the grievance procedure of the health care provider.
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PATIENT & ATTENDANT RESPONSIBILITIES
As a patient or attendant, you are responsible :
- For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing.
- For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
- For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
- Please leave your valuables at home and only bring necessary items.
- For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
- For understanding all instructions before signing the consent forms.
- To assure that the financial obligations of patients care are fulfilled as per the hospital policy.
- A patient is responsible for his or her actions if he or she refuses treatment or does not follow the health care provider's instructions.
- Patients should not take self-medication.
- To respect that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
